Frequently Asked Questions
Personalized Text is NOT showing as an option
Personalized Text messages can ONLY be sent when you are on a mobile phone that you can normally send text messages from because the personalized option is using your own text messaging application on your own device. If you are on a computer or a tablet, the personalized text option will not appear.
Please notice, that if you have entered a land-line, instead of a mobile phone number, your contact WILL NOT RECEIVE THE INVITATION. So please make sure you are entering a mobile phone number that can receive text messages.
Automated Text is NOT showing as an option
Automated Text messages can be sent from either computers, tablets, or mobile phones. However, Automated Text is NOT an option for Player Invites. Player invitations must come from your personal phone as a personal invitation.
Please note, we recognize that this is an extra step – but this is on purpose PRIOR to the app being released. Once the app is live, invitation codes will be very open and easy to share with the masses.
How much do Tokens cost?
Tokens will cost between $.99 - $1.50 per token once the app goes live. The cost will be dependent on how they purchase the token. Tokens can be acquired one at a time or in bundles through in-app purchases or via web purchases directly through United Games. They will also be available through monthly subscriptions.
How will Affiliates be paid?
Affiliates will be paid via direct deposit or a standard payment gateway (example a payment card). This payment will be done monthly, on the 5th day of the month for all activity in the previous month. Details on payment methods will be updated and released prior to the official release of the app.
Do I need to fill out a W-9 form right now?
We are not accepting any tax forms or Tax ID numbers until the app is released in the Fall. You will be notified via email notification in advance and the forms will be sent to you at that time.
Pending, Opened, Registered
When you send an email or a text message, it will be marked as “pending” until someone actually clicks the link and enters the access code. Once they have entered the marketing site, it will change the status to “opened” and then once they have clicked Enroll Now and begun the registration process it will change to “Registered”
You can always confirm someone has joined your team by clicking “My Team” and finding them in your team.
How old must I be to be an Affiliate?
Affiliates must be 18 years of age. When additional details are collected in the fall, such as tax ID and payment information, the age of the Tax ID holder must be 18 years or older.
How old must I be to play the game?
According to Internet and Gaming laws, players of the game must be 13 years old.
Is there a code I can just post for everyone to use or do I have to create a unique code each time?
As we release the Affiliate portion of this experience, this is INTENTIONALLY EXCLUSIVE. This means that we are NOT allowing for a code to be posted, blasted, or spammed. It is meant to be shared one on one, and therefore each invitation needs a unique code, created during the invitation process.
When the game itself goes live, and it's time to tell the world to play along, this will change dramatically and you will be given a code that can be posted, blasted and pasted! We want players everywhere knowing about this FREE app, and we want them to download and play along.
Please keep in mind, we aren't wanting every person in the world to be an Affiliate. We want good Affiliate partners who understand the opportunity. We want them to know what they are committing to and that is done person to person. However, when the app is released, you will be given open access to share one code with thousands of people if you want to.
How do I send a “personalized” email with the email client I want?
If you are trying to send a personalized email, and it is launching an email client on your laptop, you can adjust those settings in your own browser. For example:If you would like to use gmail instead of launching your outlook or mail client, then simply open up Google Chrome, and open up your gmail account in Chrome. In the address bar, you will see 2 diamonds intertwined, right next to the star that allows you to bookmark a page as a favorite. Click on the diamonds and then click “allow” and now when you click on “Send personalized email” it will launch your gmail account to send this out.
Can Players invite other Players?
During the pre-launch period, prior to the app being released, players cannot invite other players. This pre-launch period is designed to strategically build your Affiliate organization. The Player Pre-registration is designed to help you capitalize on each conversation. If you talk with someone about becoming an Affiliate, and they would prefer to just be a Player, then you want to have them simply register as a Player.
How do I maximize this site?
To give yourself the best experience possible with the United Games you want to make sure that your phone has the most updated software, and we highly recommend using Google Chrome as your web browser. If you are using an iPhone, Safari comes pre-loaded as an app and works very well also.
Outside of the U.S. – Having problems enrolling?
If you are enrolling as an Affiliate, and you are outside of the United States. you MUST uncheck the box under the “mobile phone” field, indicating that your number is NOT a valid above US phone number. If you do NOT uncheck this box, then the form will NOT accept an international phone number. So enter your phone, UNCHECK THE BOX, and then select your country from the dropdown below.
Please do not use the Holding Tank feature unless you are experienced in team building or have direct support and instruction from an experienced leader. It is imperative to understand that moving people with the Holding Tank feature WILL impact your commission check.
If you are experienced, you can turn on your Holding Tank by changing your preferences in the My Profile section.
Have questions? Need help? Please feel free to reach out to us.
Our customer service hours are Monday-Friday, 8:30-5:30 Mountain Time.
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