Refunds/Cancellations

The items below can be found in the full copy of our Policies & Procedures. They have been listed here for quick reference:
  • 28. Voluntary Cancellation - You may cancel your business at any time, regardless of reason. Cancellation must be submitted in writing to the Company at its principal business address, by e-mailing support@unitedgames.com or by canceling through the Locker Room. The written notice must include the Affiliate's signature, printed name, address, and Affiliate I.D. Number. An Affiliate may also voluntarily cancel his/her United Games business by failing to maintain monthly volume requirements.

  • 29. Cancellation for Failure to Pay Monthly Technology Subscription - If you fail to pay your monthly Subscription or maintain monthly volume requirements, your business will be placed on suspension for up to six consecutive months. After six consecutive months of nonpayment, your business will be permanently cancelled and may not be reinstated.

  • Prior to permanent cancellation, you may reinstate your business by enrolling and paying for a monthly subscription or achieving monthly volume requirements to reinstate your business

  • 23. Ongoing Membership - The United Games membership will continue month-to-month until you cancel the membership or United Games terminates it.

  • 27. Effect of Cancellation - An Affiliate whose business is cancelled for any reason will lose all Affiliate rights, benefits and privileges. This includes the right to represent yourself as an Independent United Games Affiliate, to sell United Games products and services and the right to receive commissions, bonuses, or other income resulting from his/her own sales and the sales and other activities of the Affiliate and the Affiliate's former sales organization. This includes forfeiture of any past unclaimed commissions, bonuses, or other income. There is no whole or partial refund for Affiliate fees, subscriptions or renewal fees if an Affiliate's business is cancelled.

  • 21. Membership, Billing and Refunds -   United Games will bill the credit card for the initial activation fee at the time of enrollment. The elected monthly token subscription will continue month-to-month and automatically renew unless and until you cancel your subscription or we terminate it. You shall provide us with a current, valid, accepted method of payment (as such may be updated in the Affiliate Back Office/Locker Room from time to time, “Billing And Subscriptions”). You must cancel your subscription before it renews each month in order to avoid being automatically billed by e-mailing support@unitedgames.com or by canceling through the Locker Room. You may see the charge appear on your credit card statement as “UNITED GAMES/FIREFAN”. Upon successful payment of the activation fee, you will be given immediate access to the United Games Affiliate Back Office (Locker Room). Upon successful payment for tokens, the tokens will immediately be available in your account.

      21.1 Recurring Billing -   By enrolling in the United Games affiliate program and providing a payment method you expressly agree that United Games is authorized to charge you a monthly subscription at the then current rate, and any other charges you may incur in connection with your use of the United Games affiliate membership to the credit card you provided during registration (or to a different credit card if you change your account information). Prices and charges are subject to change with notice. However, charges may change immediately if it is determined that a tax such as sales or VAT tax should apply to the billing. As used in these policies and procedures, "billing" shall indicate either a charge or debit, as applicable, against your credit card. The subscription will be billed monthly until you cancel your affiliate membership, opt-out of the token subscription or we terminate it. You may cancel your subscription by e-mailing support@unitedgames.com or by canceling through the Locker Room. United Games automatically bills your credit card each month on the calendar day elected during enrollment , or a specific calendar day that may be elected by United Games, from time to time, on which to be billed. The Member is responsible to the credit card issuer for paying any foreign transaction fees associated with a United Games membership. United Games may also periodically authorize your credit card in anticipation of membership or related charges. If the credit card on file declines for any reason, United Games reserves the right to retry the payment each day until we are able to successfully charge the credit card, or until we have reached our maximum number of retries. If our maximum number of retries has been reached and we have not been able to process a successful payment, your United Games affiliate membership may be put on hold and you will not be able to access the Locker Room. To maintain an active account and access to the Locker Room the credit card information needs to be updated and the account brought back to an active and in good standing status or achieve minimum volume through personal token purchases and/or purchases of personally sponsored players.
      21.2 Payment Method - If you wish to use a different credit card or if there is a change in the existing credit card, such as expiration date or billing address, you should update your credit card information in the Billing and Subscriptions section of your account in the United Games Locker Room. If the credit card on file reaches its expiration date and you do not update the information, you will need to ensure you are within good standing by maintaining qualifying volume to maintain access to the Locker Room content until the credit card information is updated and the subscription is reactivated.
      21.3 Price Changes - United Games may change fees and charges in effect or add new fees and charges from time to time, but will notify, in advance, these changes via email and/or text message.
      21.4 Ongoing Membership -   The United Games membership will continue month-to-month until you cancel the membership or United Games terminates it.
      21.5 Right to Terminate - United Games reserves the right to terminate memberships or restrict use of our service, without notice, for any or no reason whatsoever.
      21.6 Billing Disputes - For any billing related disputes, please contact us by email at billing@unitedgames.com.
      21.7 No Refunds - PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. United Games may provide a refund, discount or other consideration at any time and for any reason. The amount and form of such credits, and the decision to provide them, are at United Games’s sole and absolute discretion. Awarding credits or refunds to you in one instance does not entitle you to refunds or credits in the future for similar instances, nor does it obligate United Games to provide credits in the future, under any circumstance.

  • 20. Adjustment to Bonuses and Commissions -   Compensation stemming from product sales is fully earned when the applicable return, repurchase, and chargeback periods applicable to product sales have all expired. If a product is returned to United Games for a refund or is repurchased by the Company, or a chargeback occurs, the compensation attributable to the returned or repurchased product(s) will be recovered by the Company. Unearned compensation will be deducted, in the month in which the refund is issued or the chargeback occurs, and continuing every pay period thereafter until the commission is recovered, from the Affiliates who received bonuses and commissions on the sales of the refunded products. The Company reserves the right to remove current volumes and deduct any amount of previously paid commissions or bonuses stemming from illegitimate volume acquisition within the previous 6 months, such as is described in Section 16 of this document, from current commission payouts and continue deductions from future payouts thereafter until the commissions/bonuses are recovered from the Affiliates who received bonuses and commissions on such volumes.

  • United Games reserves the right to withhold or reduce any Affiliate's compensation as it deems necessary to comply with any garnishment or court order directing United Games to retain, hold, or redirect such compensation to a third party.

  • 22. Return of Merchandise and Sales Tools by Affiliates Upon Cancellation or Termination - Upon cancellation or termination of an Affiliate's Agreement, the Affiliate may return physical products and Sales Tools that he or she personally purchased from United Games within 12 months prior to the date of cancellation (the one-year limitation shall not apply to residents of Maryland, Massachusetts, Wyoming and Puerto Rico) so long as the goods are in currently marketable, sellable condition. The goods must be returned within 30 days from the date of the Affiliate's cancellation or termination. Upon the Company's receipt of returned goods and confirmation that they are in currently marketable condition, the Affiliate will be reimbursed 90% of the net cost of the original purchase price(s). If the purchases were made through a credit card, the refund will be credited back to the same account. The merchandise must be returned within 30 days from the date of cancellation/termination. The monthly Affiliate Subscription, which includes tokens and access to the Marketing Tools and Affiliate Back Office (Locker Room), are not refundable except as may be required under applicable state law.

  • 23. Order Cancellation -   Retail customers have three business days (5 business days for Alaska residents, 15 days for residents of North Dakota age 65 and over. Saturday is a business day, Sundays and legal holidays are not business days) within which to cancel their initial activation purchase, if directly purchased from the Company (third party or app store purchases excluded) and receive a full refund upon return of the products in substantially as good condition as when they were delivered.

  • 24. Montana Residents -   A Montana resident may cancel his or her Affiliate Agreement within 15 days from the date of enrollment, and may return his or her sales kit within such time period and is entitled to a full refund for the sales kit and for any other consideration he/she paid in such time period to participate in the program.

  • 31. Transfer Upon an Affiliate's Death - An Affiliate may devise his/her business to his/her heirs. Because United Games cannot divide commissions among multiple beneficiaries or transferees, the beneficiaries or transferees must form a business entity (corporation, LLC, partnership, etc.), and United Games will transfer the business in its entirety and issue commissions to the business entity. In the case of a business transfer via testamentary instrument, the beneficiary of the business must provide United Games with certified letters testamentary and written instructions of the trustee of the estate, or an order of the court, that provides direction on the proper disposition of the business. The beneficiary must also execute and submit to the Company a United Games Affiliate Agreement within 30 days from the date on which the business is transferred by the estate to the beneficiary or the business will be cancelled.

  • 33. Dissolution of a Business Entity - United Games is not able to divide commissions among multiple parties, nor is it able to divide a sales organization. Consequently, in the event that a business entity that operates a United Games business dissolves, the owners of the business entity must instruct the Company on the identity of the proper party who is to receive the business. The United Games business must be awarded in its entirety to a single individual or entity that was previously recognized by the Company as an owner of the business entity. The Company cannot divide the business among multiple parties or issue separate commission payments. If the business entity wishes to sell or transfer its United Games business, it must do so pursuant to Policy 28. In addition, the recipient of the United Games business must also execute and submit a United Games Affiliate Agreement to the Company within 30 days from the date of the dissolution of the business entity or the United Games business will be cancelled.