Refunds/Cancellations
The items below can be found in the full copy of our Policies & Procedures. They have been listed here for quick reference:
SECTION 8: Product Guarantees, Repurchase and Rescission 8.1 Product and Purchase RescissionFederal and state law requires that Distributors notify their customers that they have three business days (Five (5) business days for Alaska residents and fifteen (15) business days for Montana residents) to rescind their purchase for a full refund. Saturday is a business day, Sundays and legal holidays are not business days. Distributors MUST verbally inform their customers of this right, they MUST refer the customer to the original invoice provided at time of order along with the notice of right to cancel that the customer agreed to at time of purchase. 8.2 Product Guarantee and Refund Policy 8.2.1 Product Guarantee
The Company through its Distributors offers a 100% ten (10) day money-back satisfaction guarantee to all Customers and Distributors. The customer must submit their cancellation and refund request in writing to support@kuveraglobal.com or via the ticketing system within ten days of their product purchase date.
Every Distributor is bound to honor the product guarantee. It should be noted that the product guarantee is more generous than the state/federal right to rescind stated in Policy 8.1. In all matters, the ten-day product guarantee should be quoted to new customers with the only exception being Montana residents who have fifteen days.
8.2.2 Montana Residents
A Montana resident may cancel his or her Distributor Agreement within 15 days from the
date of enrollment, for a full refund within such time period.
If the member cancels after 10 (ten) days, they will not receive a refund (partial or otherwise). We will cancel their subscription and they will no longer be billed. Access to the member site will be in place until their subscription billing period ends. 8.2.4 No Chargebacks
The customer is provided with the 10-day money back guarantee. Cancellation during this period simply requires the customer to email support: support@kuveraglobal.com or submit a ticket requesting their cancellation and refund. Since our subscription program is delivered 100% through electronic methods, there is no foundation for a chargeback by a customer. Chargeback:
A chargeback is when a consumer contacts their credit card company and informs them of an invalid, unauthorized charge against their card.
Distributors must clearly explain to their customers that they must cancel directly with us. The customer agrees to these provisions when accepting our terms and conditions during their purchase process.
Any chargeback reported by a customer will be challenged by the Company. It is imperative that all Distributors inform new customers of this policy.
8.3 Stop Payment Requests and Payment ReissueIf a Distributor requests a stop payment of funds and or the reissue of payment, the Company will assess a $35 processing fee each time to facilitate bank charges and administration expense. SECTION 11: Inactivity and Cancellation 11.1 Effect of Cancellation
All Distributors who remain active and complies with the terms of the Distributor Agreement and these Policies and Procedures shall receive commission and bonus payments in accordance with the Bonus Plan. A Distributor's bonuses and commissions constitute the entire consideration for the Distributor's efforts in generating sales and all activities related to generating sales (including building a downline organization). Following a Distributor's non-renewal of his or her Distributor Agreement, cancellation for inactivity, or voluntary or involuntary cancellation of his or her Distributor Agreement (all of these methods are collectively referred to as “cancellation”), the former Distributor shall have no right, title, claim or interest to the marketing organization which he or she operated, or any commission or bonus from the sales generated by the organization.
A Distributor whose business is cancelled will lose all rights as a Distributor. This includes the right to sell the Company products and services and the right to receive future commissions, bonuses, or other income resulting from the sales and other activities of the Distributor's former downline sales organization. In the event of cancellation, Distributors agree to waive all rights they may have, including but not limited to property rights, to their former downline organization and to any bonuses, commissions or other remuneration derived from the sales and other activities of his or her former downline organization.
Following a Distributor's cancellation of his or her Distributor Agreement, the former Distributor shall not hold himself or herself out as an Authorized Distributor and shall not have the right to sell the Company’s products or services. A Distributor whose business is canceled shall receive commissions and bonuses only for the last full pay period he or she was active prior to cancellation (less any amounts withheld during an investigation preceding an involuntary termination).
11.2 Cancellation Due to Inactivity 11.2.1 Failure to Meet Bonus Plan RequirementsIf a Distributor fails to meet the Bonus Plan Requirements (please refer to the Company’s Bonus Plan in effect) for four (4) consecutive months, his or her Distributor Agreement shall be cancelled due to inactivity. 11.3 Involuntary Cancellation
A Distributor's violation of any of the terms of the Agreement, including any amendments that may be made by the Company in its sole discretion, may result in any of the sanctions listed in Section 9.1, including the involuntary cancellation of his or her Distributor Agreement. Cancellation shall be effective on the date on which written notice is mailed, emailed, faxed, or delivered to the Distributor's last known address, email address, or fax number, or to his/her attorney, or when the Distributor receives actual notice of cancellation, whichever occurs first.
The Company reserves the right to terminate all Distributor Agreements upon thirty (30) days written notice in the event that it elects to: (1) cease business operations; (2) dissolve as a corporate entity; or (3) terminate distribution of its products via direct selling.
11.4 Voluntary CancellationAs a customer or Distributor, you have the right to cancel at any time, for any reason. Cancellation must be submitted in writing to the Company at its principal business address, via Support Ticket or email to support@kuveraglobal.com. The written notice must include the Customers or Distributor's signature, printed name, address, and I.D. Number. A phone call to support is not sufficient to cancel a customer subscription, it must be in writing via hardcopy or via US mail delivery or electronic transmission to the company.
Voluntary cancellation will place your account in an inactive state for 7 days. After 7 days, the position will be removed from the placement and enrollment trees and all association with the Company. If the Distributor wishes to re-enroll, they must wait 4 months to enroll with a different enroller. Should they wish to re-enroll with their original enroller after the initial 7 days of inactivity, they may do so at any time but will not be able to regain their position and organization within the Company.
11.5 Non-renewalA Distributor may also voluntarily cancel his or her Distributor Agreement by failing to renew the Agreement on its anniversary date or by failing to pay his/her annual renewal fee. The Company may also elect not to renew a Distributor's Agreement upon its anniversary date. 11.6 Exceptions to Activity Requirements 11.6.1 Maternity
A pregnant Distributor shall be exempt from meeting the Bonus Plan minimum qualifications for a period of four months following the birth of a child. 11.6.2 Military Deployment
Military personnel shall be exempt from meeting the Bonus Plan minimum qualifications for the full duration of the deployment and one full calendar month thereafter while deployed in active military service.